Fraud / Spam Policy

At KIWI CAR PARTS, we are committed to maintaining the integrity of our online reviews and ensuring that they accurately reflect the experiences of our customers. To uphold this commitment, we have established the following fraud/spam policy:


1. Authenticity: We encourage genuine feedback from our customers and value their honest opinions about our products or services. All reviews submitted to our platform must be authentic and based on personal experiences with our products.


2. Prohibited Activities: The following activities are strictly prohibited and may result in the report and removal of reviews or other appropriate actions:

- Civil discourse that includes harassment, hate speech, offensive content, and personal information

- Deceptive content that includes fake engagement, impersonation, misinformation, and misrepresentation

- Mature content that includes obscenity and profanity, sexually explicit content, adult-themed content, and violence and gore

- Regulated, dangerous, and illegal content that includes restricted and dangerous content, illegal content, child safety considerations, and terrorist content

- Off-topic content that impacts the Information quality such as advertising and solicitation, and gibberish and repetitive content


3. Abusive Reviews: Reviews that are abusive, threatening, or intended to harass individuals or our company will be promptly reported and deleted from our platform. We strive to maintain a respectful and constructive environment for all users.


4. Detection and Monitoring: We manually check reviews to detect and monitor suspicious activities related to reviews on our platform. These measures help us identify and address fraudulent or spammy reviews promptly.


5. Review Removal: If we determine that a review violates our fraud/spam policy or is abusive in nature, we reserve the right to report and remove it from our platform without prior notice. In some cases, we may also take additional actions, such as suspending or banning users who repeatedly engage in fraudulent behaviour.


6. Transparency: We are committed to maintaining transparency regarding our review policies and practices. Customers who have concerns about specific reviews or our review process are encouraged to contact us directly for assistance.


7. Continuous Improvement: We regularly review and update our fraud/spam policy to adapt to evolving challenges and ensure the effectiveness of our review management practices.


By submitting a review to our platform, customers agree to adhere to the guidelines outlined in this policy. We appreciate the cooperation of our customers in helping us maintain a trustworthy and reliable review system.


For any questions or concerns regarding our fraud/spam policy, please contact us here .